Maykad99 Privacy Policy – Malaysian Player Data Protection

01 Introduction & Our Commitment

Maykad99 understands that trust is the foundation of our relationship with every member. When you register and play at maykad99, you are entrusting us with your personal information. We do not take that responsibility lightly.

This Privacy Policy is designed to give you a clear and transparent understanding of every aspect of how personal data is handled at maykad99 — from how we collect it, why we need it, who may have access to it, and how you can control it. We believe transparency is the foundation of lasting trust.

02 Types of Data We Collect

Maykad99 collects various types of personal data depending on how you interact with our platform. The table below outlines the categories of data collected:

03 How We Collect Data

Your personal data is collected by maykad99 through several different means:

• Directly from you — when you register an account, complete your profile, make a deposit, submit a withdrawal request, or contact our support team.
• Automatically — via cookies, session tracking technologies, server logs, and analytics tools when you use the maykad99 platform.
• From trusted third parties — including payment service providers such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and the FPX system (Maybank2u, CIMB Clicks) when processing your MYR transactions.
• From public sources — data that is lawfully available through government databases, public records, or information you have voluntarily shared publicly.

04 Purposes for Use of Personal Data

Maykad99 only processes your personal data for legitimate, necessary, and relevant purposes. The following are the primary purposes for which your data is used:

• Account Management: To verify your identity during registration and login, manage your account, and ensure only the rightful account owner has access.
• Transaction Processing: Processing deposits and withdrawals in MYR via e-wallets and FPX, verifying transactions, and maintaining accurate financial records.
• Service Delivery: Providing access to slots, blackjack, lottery, football betting (Malaysia Super League, EPL), virtual sports, and all other maykad99 services.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and platform abuse.
• Customer Support: To better understand and resolve your enquiries, complaints, or technical issues.
• Legal Compliance: To fulfil obligations under Malaysia's PDPA, financial laws, and regulatory reporting requirements.
• Platform Improvement: Analysing usage patterns to improve platform functionality, user experience, and overall performance.
• Marketing Communications: Sending promotional information, bonuses, and exclusive offers — but only where you have given your consent to receive such communications.

05 Data Sharing & Disclosure

Maykad99 does not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your personal data in limited circumstances, including the following:

• Service Provider: Third parties that help us operate the platform — including technology providers, Malaysian e-wallet payment processors, and cloud service providers — all bound by strict confidentiality agreements.
• Regulatory Body & Legal Authorities: Where required by Malaysian law, court order, or legitimate request from a law enforcement agency.
• Fraud Prevention: With trusted security partners to detect and prevent fraud, money laundering, or other illegal activities.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of that transaction — with prior notice to members.

06 Data Security Measures

Maykad99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL Encryption: All data transmitted between your browser and maykad99's servers is protected by 256-bit SSL/TLS encryption — the highest industry standard for online data security.
• Secure Password Storage: Account passwords are stored in hashed form using modern cryptographic algorithms. No password is ever stored in plain text.
• Two-Factor Authentication (2FA): Available to all accounts as an added security layer — one we strongly encourage every member to enable.
• 24/7 Monitoring: Our security systems are monitored around the clock to detect any suspicious activity or security threats.
• Regular Security Audits: Regular internal and external security audits are conducted to identify and address any system vulnerabilities.
• Staff Training: All maykad99 staff who handle personal data receive comprehensive data protection training and are bound by confidentiality agreements.

07 Cookies & Tracking Technologies

Platform maykad99 uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the overall functionality of the maykad99 platform.

08 Your Rights Regarding Personal Data

As a member maykad99 and data subjects under Malaysia's PDPA, you have the following rights regarding your personal data:

09 Data Retention Period

Maykad99 retains your personal data only for as long as necessary to fulfil the purposes set out in this Policy or to comply with legal requirements. The following are our general data retention guidelines:

• Active Account Data: Retained for as long as your maykad99 account remains active, and for a further period of up to 5 years after account closure for record-keeping and legal compliance purposes.
• Financial Transaction Records (MYR): Retained for a minimum of 7 years as required under Malaysian financial regulations.
• Communication & Support Logs: Retained for 3 Years for reference and dispute resolution purposes.
• KYC Verification Data: Retained for the same period as the associated financial transaction records.
• Marketing Data: Retained until you withdraw consent or request deletion.

When data is no longer required and there is no legal obligation to retain it, maykad99 will securely delete or anonymise that data.

10 Cross-Border Data Transfers

In the course of technical operations, some data may be processed or stored on servers located outside Malaysia, including in countries that may have different data protection laws.

When this occurs, maykad99 ensuring that:

• Such data transfers are solely for the technical requirements of operating the platform.
• All data recipients are bound by data processing agreements that comply with Malaysia's PDPA standards.
• A level of data protection equivalent to or higher than Malaysian standards is applied to all such data transfers.

11 Children's Privacy

Platform maykad99 is strictly for individuals aged 18 years and above. We do not knowingly collect personal data from children or individuals under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe a child has registered an account on maykad99, please contact us immediately at privacy@maykad99.ws.

12 Privacy Policy Amendments

Maykad99 reserves the right to amend this Privacy Policy from time to time in response to changes in law, technology, or business practices. Members will be notified of any significant amendments via:

• A notification email to your registered address at least 14 days before the amendments take effect.
• A clear notice displayed on the platform's homepage and Privacy Policy page.
• Updates will be reflected on the "Last Updated" date at the top of this page.

Continued use of the maykad99 platform after any amendments take effect will be considered acceptance of the revised policy. We encourage you to review this page periodically.

13 Contact Our Data Protection Officer

For any enquiries, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer (DPO) maykad99:

• DPO Email: privacy@maykad99.ws
• General Support Email: support@maykad99.ws
• Live Chat: Available on the platform 24/7 in Bahasa Melayu
• Response Time: 14 business days for privacy-related requests; 24 hours for general enquiries.